EzyFix FAQs | Plumbing Product Help & Support

Frequently Asked Questions

My new flanges won’t screw all the way down?

This can happen if the tap assembly is sitting slightly too high. Simply loosen the tap body locknut above the basin, gently push the assembly down, and re-tighten the locknut underneath the basin.

Water is leaking from under my spout?

This usually means the O-rings on your breech need replacing. Simply remove the spout and replace the O-rings with the new ones supplied in your EZYFIX basin set to restore a proper seal.

I’ve replaced the O-rings and it’s still leaking. What should I do?

If the leak continues after replacing the O-rings, it may require a slightly thicker seal. Give our team a call and we can arrange to send you a set of extra-thick O-rings to help resolve the issue.

I can’t screw the wall flanges onto the spindles?

This usually means the spindle isn’t extending far enough from the wall. You can add extra fibre washers to the base of the spindle to bring it out slightly, or use PVC spindle extensions to give you the extra length needed for the flange to screw on properly.

I still can’t screw the wall flanges onto the spindles?

If the flange still won’t screw on after adjusting the spindle length, you may need to install a set of brass spindle extensions. These provide additional reach, allowing the flange to screw on securely and sit flush against the wall.

I’ve replaced my taps and they’re still leaking?

If the leak continues after installing your new taps, the valve seat inside the tap body may be worn or uneven. In this case, using a tap re-seating kit can help smooth the surface and create a proper seal for the new tap washers.

Troubleshooting

I’ve installed EZYFIX Modern Lever ¾ turn ceramic disc taps and the water won’t shut off?

Don’t worry — this is one of the most common questions we receive on our 1300 EZYFIX DIY helpline. It usually means one important step has been missed: removing the locknut from the ceramic cartridge before installation.

Take a look at the short video below, which explains why this step is important and how to fix the issue quickly.

I’ve installed my basin or kitchen sink taps and the dress flanges won’t screw all the way down?

This is a common issue and usually has a quick, simple fix. Follow the steps below to see how you can easily adjust the assembly so the dress flanges screw down properly.

My bath waste is old or damaged. Do I need to remove tiles to replace it?

In many cases, replacing a bath waste can be a messy and expensive job because the locking nut sits underneath the bath. Accessing it often requires removing or damaging surrounding tiles.

With the EZYFIX Waste Insert Repair Kit, you can refresh your bath waste without smashing tiles or removing the entire fitting. The insert simply fits into your existing waste outlet, allowing you to replace worn or damaged parts with a clean, modern finish.

It’s a quick and easy solution designed to help you repair your bath waste without the usual cost and hassle.

Key Features

No tile removal required
Clean, stylish finish
Designed for simple DIY installation

How do I install EZYFIX Classic Wall Taps?

Installing your EZYFIX Classic Wall Taps is quick and straightforward. Follow the step-by-step guide below to see how to fit them correctly onto your existing plumbing.

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